Returns, Refunds & Delivery Policy — Genius Laser Technology (Australia)

Last updated: September 2025

1) Cancellation Period / Timeframe

We (Genius Laser Technology) do not offer a change‑of‑mind return period. Returns and refunds are available only where required by the Australian Consumer Law (ACL)

2) Payments and Deposits Made for Orders

If we have commenced production, or a special order with our supplier, deposits or prepayments are non‑refundable.

3) Software Licences (keys, activations, downloads, subscriptions)

• No change‑of‑mind refunds or returns once a software licence key, activation, or download link has been issued.

4) How to Request a Repair or Replacement

Please email sales@geniuslaser.com with:

• your order number;
• a description of the issue
• photos or video showing the problem

We may need to inspect or assess goods to determine the appropriate remedy.

6) Product Condition for Returns and Assessment

Please return items securely packed with all accessories and proof of purchase. We highly recommend keeping the original packaging in case a return is required.

7) Shipping and Packaging Costs

• For ACL claims where a problem is confirmed, we will cover or reimburse reasonable return freight or provide a prepaid label.
• For requests outside the ACL, return freight and suitable packaging are the customer’s responsibility.

8) Delivery and Shipping Charges

Delivery/shipping charges are not refundable once items have been delivered. We will keep you informed about any delivery issues and our resolution steps.

9) Delivery Times

Orders ship from Melbourne, however not all products are kept in stock at our Melbourne warehouse. Some items are procured from our supplier at the time of sale.

• If procurement is required, the delivery time may be up to 4 weeks.
• Please contact us before purchase to confirm stock availability and an estimated dispatch date.
• We will communicate promptly about any delays.